Testimonial – Dr Rachel O’Hara

It’s been a steep learning curve. Nine months after buying my rather dilapidated Grade 2 listed cottage, I was no closer to gaining the consents I needed to carry out the necessary works, the application wasn’t even really what I wanted (or needed), I had the prospect of an enforcement order hanging over me and I was tired of constantly pushing my agent to try and keep things moving. A neighbour recommended Kim and, following an initial rather intense exchange of phone calls and e-mails, I felt confident that she had the knowledge, drive and focus to get my project back on course.

It was a completely different experience. Communication was excellent with a consistently fast response time. The application needed a complete overhaul and, this time, my requirements and ideas were taken on board. The advice I received was much clearer and more direct and I soon came to trust her opinion on deciding which proposals were realistic and achievable and which should be shelved. Her experience was absolutely invaluable in navigating the convoluted and often incomprehensible system of listed building and planning consents and her ongoing dialogue with the Council officers was remarkably productive. Crucially, she was adept at determining when to hold her ground and when to seek compromise. Needles to say, six months on I have the consents I need and work is about to begin.